Terms
PAYMENT
- We accept American Express, Mastercard, Visa, Discover and MaiSilk Online store gift certificates and online store credits.
- Tax of 9.95% will be added to all orders
- Secure Shopping
- All credit card transactions are conducted on a level 1 SSL encrypted server.
SHIPPING
- Most items will be ship within next business day of order.
- For custom hand made item, Please allow 2-4 weeks for your order to be handmade and ready for shipment
- All orders will ship via UPS Ground.
- Once you place your order, you will receive an e-mail within 72 hours confirming that your order has gone into production and that your card has been charged. It may take up to 4 weeks from receipt of your order confirmation for your items to be ready to ship. You will receive another e-mail once the item has shipped with tracking information.
- The minimum shipping charge is $9.00. Orders that exceed the minimum charge due to weight or size will be calculated at checkout. A signature is required upon delivery. UPS will attempt to deliver to your address 3 times. MAISILK is not responsible for additional shipping fees if you are not available to receive your package. Customers can select to “ship with no signature required” at checkout. Should you waive signature upon delivery, neither UPS nor MAISILK can be held responsible for your package once it is left at your door. UPS will not deliver to PO Boxes or military addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
- Very occasionally UPS experiences shipping delays. We unfortunately cannot refund shipping charges in these circumstances as UPS does not refund these charges to us.
- We use recycled and recyclable shipping and packing materials whenever possible.
GIFT CERTIFICATES
- Please contact maisilkonline@gmail.com to order a gift certificate for our online store.
- Online store gift certificates are redeemable in our physical store.
PRIVACY POLICY
We do not share any of your information with anybody ever.
RETURNS
- If for any reason you are not satisfied with your purchase you may return it to us for an exchange or online store credit or combination of both within 10 days of receiving the item.
- Please note, there are no returns on custom made items.
- Online store credits can be used either online or at our retail store and will expire after 1 year.
- Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs.
Return procedure:
- To make a return, please email: maisilkonline@gmail.com for a return authorization form before you send back the item. Please include a print out of the Return Form with the merchandise you are returning. Items without a return authorization form cannot be accepted.
- MAISILK is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value.
- Once we receive the merchandise, the return will be processed within 72 hours and you will receive a confirmation e-mail with either your online store credit information or an order confirmation for the item you have requested in exchange.
Please ship returns to:
MAISILK / Online Returns
886 Colusa Ave
Berkeley, CA 94707, USA